ORDER STATUS

• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?
Unfortunately we are sometimes unable to predict when our production schedule but once we restock product we will ship it out to you right away. You may cancel your order at any time simply by emailing us at wecare@lashafixx.com. Include your name address and order number. Refunds take 7 to 14 days.

MY ACCOUNT

• How do I create an account?
For Retail Accounts you can create an account or purchase as a guest
For Wholesale Accounts click here to fill out a form.

• How do I edit my account information?

• How much is my shipping?

• I forgot my password.

• How do I return my product?

• I received the wrong product.
If you received the wrong product contact customer care within 72 hours of receiving the product

• What is your return policy?
Please see our Terms & Conditions for details

• When will my order ship?
If products are in stock orders ship 48 hours after payment is received.

INTERNATIONAL SHIPPING

• Do you ship to my country?
Currently we only ship to the UNITED STATES

• What are my payment choices?
During the checkout process you may choose any of our current payment options. We will not ship any order until payment is received.
• When will my order ship and what are my shipping charges?
Shipping charges are automatically calculated prior to submitting payment information. Once a shipping method is selected total price will be calculated. Unless otherwise notified of back stock, discontinuations or other reasons orders ship within 48 hours after receipt of payment
• What is the return policy?
Please see out Terms & Conditions for completes details regarding our return policy.

GUARANTEES

• Low Price Guarantee
• Privacy Policy
• Security
PRICING AND BILLING

• Do I have to pay sales tax?
If you provide us with a tax exempt certificate for your state you will not be charged taxes. You are responsible for you tax liabilities per you states rules and regulations.

• I have a question on my charges.
……You can compare your order history on our website with your financial records. If you have further questions or concerns please contact our customer care department for further assistance or send us and email at wecare@lashafixx.com

• I need a copy of my receipt/invoice.

• When will my credit appear on my account?

• When will my credit card be charged?
Your credit card will be charged at the time you place your order
BUYER’S GUIDE

• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?

ADDITIONAL SUPPORT

• How do I contact you?

COMPANY

OUR STORY
CONTACT
PRIVACY POLICY
TERMS & CONDITIONS

SIGN IN/REGISTER
RETAIL
AUTHORIZED RESELLERS
CUSTOMER CARE

HELP/FAQ
SHIPPING POLICY
RETURNS & EXCHANGES
HOW TO USE